FAQs

1. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account gives you several benefits, including:

  • Faster checkout

  • Easy access to your order status and order history

  • Updates on new arrivals and special promotions

2. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

3. How secure is my online order?

Your online security is important to us. All payment information submitted on our website is processed through a secure SSL-encrypted connection. Your payment details are sent directly to our payment providers for authorization, and your full credit card information is not stored on our servers.

4. Are there any exchange rates?

All transactions are processed in U.S. Dollars (USD). If your payment card is issued in another currency, the final amount charged may vary based on your card issuer’s exchange rate and any applicable fees.

5. How should I enter my shipping address?

Please enter your shipping address using English characters to help ensure accurate processing and delivery. If your address normally includes non-English characters, please use the closest English transliteration available.

6. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us within 24 hours of placing your order at support@aovgo.com.

Once your order has been processed or shipped, we may no longer be able to make changes. Please make sure your shipping details are correct before completing your purchase.

7. How long does shipping take and how can I track my package?

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking details.

Please note that delivery delays caused by customs clearance or local carriers are outside our control.

8. What should I do if an item is missing from my order?

If you believe an item is missing from your order, please contact us as soon as possible at support@aovgo.com and include your order number and the missing item details.

9. Can I return or exchange my order?

Yes. Please refer to our Return & Refund Policy for full details regarding returns, eligibility, and refund conditions.

10. How can I contact you?

If you have any questions, please contact us at support@aovgo.com. Our customer support team will be happy to assist you.