Return & Refund Policy

Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in original condition with all tags attached

  • Not have any stains, odors, or damage caused after delivery

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Items marked as non-returnable

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The item is damaged upon arrival

  • The wrong item was received

Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to post the refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return your original item and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery.

Send an email to support@aovgo.com with:

  • Your order number

  • Clear photos of the issue

Subject line: DAMAGED ITEM

We will resolve the issue as quickly as possible.

Missing Items

If you did not receive your full order, please contact us within 14 days of delivery.

Email: support@aovgo.com
Subject line: MISSING ITEM
Include your order number and details.

Return Process

To initiate a return, please contact us at support@aovgo.com with:

  • Your order number

  • The item(s) you wish to return

Our team will provide you with return instructions.

Promotions

Return conditions may vary during promotional periods (e.g., Black Friday). Please review the specific terms before placing your order.

Retail Purchases

If you purchased Aovgo products from an authorized retailer, please contact the retailer directly for returns and refunds.

If you have any questions, feel free to reach out to us at support@aovgo.com.